UKTNP Knowledge for Tour Guides Program - 2018 Questionnaire

Closes 21 Dec 2018

Opened 6 Dec 2018

Overview

To support high standards, tour guides working in Uluru-Kata Tjuta National Park (UKTNP) must complete a special entry-level training course. The course is called 'Knowledge for Tour Guides’ (KFTG) and it is delivered by Charles Darwin University (CDU).

The course, which arose from the work of traditional owners in the late 1990s, is one of the first accreditation schemes of its kind in Australia.

The KFTG course is not the only way for tour guides to learn about culture, science and history in the park. For example, some companies have direct relationships with traditional owners, and UKTNP staff and Mutitjulu community members work together to offer additional cultural experiences for tour guides when possible.

However, these additional learning experiences are not a substitute for the KFTG accreditation course, which is designed to ensure a minimum standard across all operators.

The training and assessment provided by CDU helps ensure all guides operating in the park:

  •  understand their obligations and how to help keep visitors safe
  •  understand what their role is, and what their role is not, as a non-traditional owner tour guide
  •  have foundation knowledge of key Anangu cultural values, park history facts and joint management issues, and
  •  have been provided with a wide range of extra resources that provide further accurate and appropriate information, helping prevent the dissemination of stories that are inaccurate or inappropriate.

Why We Are Consulting

UKTNP seeks written feedback from the full range of tour guides and tour operators working within the park about their positive and negative experiences of the KFTG accreditation process in the last 3 years.

For the KFTG program to be effective, the training and assessment must:

  1. meet Board of Management and traditional owner expectations and requirements in terms of content
  2. satisfy the minimum quality standards for the relevant nationally accredited VET units that currently provide the framework for the course
  3. be straightforward enough that individual tour guides can do the learning activities and assessment items independently and are able to apply what they have learnt when working in the park.

We want to know whether, from a tour guide and tour operator perspective, we’re succeeding across these 3 measures.

The questions in this survey are designed to specifically address the issues above, but there will be a box at the end for survey participants to offer more general comments.

It is not within the scope of this review to substantially restructure the KFTG course. Nor are we looking for a new training provider.

Your answers will be anonymous and confidential. This questionnaire has 17 questions and it should take less than ten minutes to complete.

Audiences

  • Tourism operators

Interests

  • Uluru-Kata Tjuta National Park